Client Advisor
We are looking for an experienced and performance-driven Client Advisor with a passion for digital marketing, data, and technology to join our team in Boulder, Colorado! As a Client Advisor, you will be accountable for an assigned book of business, clients’ strategy, roadmapping, and ultimately, for our clients’ success.
What You Will Do:
Customer
- Deliver and communicate our value to the client
- Be an expert in the client’s business, industry, and competitive set - be a Marketer, not a Media Buyer, and prioritize value creation for the customer above all else.
- Make contact and onboard new clients
- Build relationships with both the client teams and technical teams on the account, and be accountable for translating client expectations into short- and long-term account plans for the delivery teams
- Be an expert in offerings at any given time and be able to talk about those informedly to the client
- Be accountable for running regular (up to quarterly) Client NPS questionnaires - which can be stand-alone surveys or a part of the ongoing QBR workstream - and work on creating mitigation strategies in case of unsatisfactory results
- Act as a point of escalation, support, and troubleshooting for clients where you do not actively act as a Client Lead
Innovate
- Be an expert in offerings at any given time and be able to talk about those informedly to the client, following the standardized Upsell Sequence
- Identify, collect, and store Client’s issues and opportunities for producing more value
- Work with the Client Lead, Partnership team, and other members of the Commercial org to identify potential solutions for client needs served by , its Technology, and service partners
- Communicate such extra value can generate to the client, following language and Menu of Service
Firm
- Maintain every existing client status and operations in HubSpot
- Create / facilitate change orders and SOWs for new projects with clients
- Work with the Revenue Operations department to maintain projections for your assigned BoB
- Work with the Client Lead, Partnership team, and others in the organization to organize the pursuit teams and lead the Upsell initiatives following standardized menu of services, upsell processes, and identified client needs
- Create content - case studies and success stories - as a result of our work with clients for both internal and external use
- Design and deliver training projects and materials internally for unique success scenarios originating from successful client work
Partners
- Act as the Extended Force of our Technology partners
- Be the expert in tech is reselling to clients in your BoB
- Maintain regular communication with partnership teams and develop joint account plans for target accounts
Team
- Acting as the advocate for the customer internally, direct the team activities on accounts in the BoB to maximize the value generated
- Implement client-level Fundamental Tools, such as Meeting Agendas, Client Playbooks, QBR templates, and others, to minimize the reinvention of the wheel by the technical teams assigned to your accounts
- Develop comprehensive briefs for the technical teams to be able to deliver what is expected of them by the client
Who You Are:
- You are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.
- You are able to focus on solving the most important problem to achieve the greatest impact.
You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team. - You take pride in achieving objectives and delivering results; individually and collectively as a team.
- You crave feedback and external input so you can use it to improve performance.
- You want to have an “unfair advantage” and collaborate with your team in-office at least 3 days a week.
What You Bring:
- Excellent communication and interpersonal skills
- A consistent track record of delivering client success while hitting your growth targets
- 3+ years experience in the digital marketing space, specifically in client-facing roles like customer success, relationship management, or account management
- 3+ years of experience presenting, working with, and selling to budget wonders within mid to enterprise businesses
- 3+ years working on the client side or in a consulting environment
- A detail-oriented, self driven personality who thrives in fast growth environments
What Offers:
- A culture that emphasizes honesty, collaboration, growth and personal responsibility.
- A competitive salary and opportunities to grow while working for one of the most advanced advertising consultancies in the region.
- A promote from within culture and the chance to define your career growth.
- A hybrid working model (we work 3 days from the office - Tue-Thu).
Salary range for this position is 15,000-20,000 PLN gross plus a bonus potential and is based on prior experience and qualifications.
We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.
