Objective of the Role:
Web Analysts are the SMEs for internal team, clients, and tech partners; having a deep understanding of AdTech used and sold by . Finding and digesting complex technical information to develop custom (or identify existing solutions) that solve for individual business cases and bring net-new value. Using strong technical intuition, you will challenge status-quo with your ideas and new solutions; focusing on driving technical excellence.
Principal Duties:
- Technical Support and Guidance: Provide technical expertise and guidance in response to customer inquiries, assisting them in understanding and utilizing the products, services, and solutions effectively.
- Troubleshooting and Issue Resolution: Assist Google Analytics (GA4) 360 customers in troubleshooting technical issues, resolving problems, and providing solutions. When issues cannot be resolved independently, escalate tickets appropriately to ensure a timely, accurate and satisfactory response in accordance with SLA.
- Providing Product or Service Information: Provides detailed and accurate information about the features, functionality, pricing, and availability of the company's offerings, helping customers make informed decisions.
- Support Technology Partner Requirements: Collaborate with technology partners’ personnel; sharing product feedback, supporting partnership technical requirements and leading product support ticket escalation.
- Content Creation and Review: Contribute to the creation and review of content related to the technology. Develop technical documents, whitepapers, training materials, articles, or research papers. Ensure that the content is accurate, up-to-date, and reflects the current practices and advancements in their field.
- Research and Analysis: Stay updated with the latest research, trends, and advancements in the field. Сonduct in-depth research, analyze data, and evaluate industry-specific information to provide informed insights and recommendations. Support new beta projects. Investigating implementation requirements, integration capabilities, and best practices to identify high-value technical opportunities that can drive business results and ensure best-case activation.
- Training and Development: Design and deliver training programs, workshops, or educational materials to enhance the knowledge and skills of customers and internal teams. Create learning resources, conduct assessments, and provide coaching to individuals or groups.
Who You Are:
- You are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.
- You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.
- You are able to focus on solving the most important problem to achieve the greatest impact.
You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team. - You take pride in achieving objectives and delivering results; individually and collectively as a team.
- You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.
- You crave feedback and external input so you can use it to improve performance.
- You want to have an “unfair advantage” and collaborate with your team in-office at least 3 days a week.
Qualifications & Skills:
- Strong English communication skills (B2 or higher)
- Experience selling, implementing, or managing at an expert level for the platforms listed below. Experience with 2+ or other relevant platforms that aren’t listed are a plus.:
- Google Analytics 4
- Google Tag Manager
- Basic knowledge of web development:: HTML/CSS, JavaScript
- Highly skilled in effectively communicating complex technical concepts to both technical and non-technical stakeholders, facilitating understanding and collaboration.
- Have a natural desire to learn everything possible about a given system, and will question not just what something is, but why it works in the way it does.
- Solutions focused, self motivated, good under pressure and challenge enabled.
Preferred qualifications:
- A/B testing or CRO experience: Optimizely or VWO
- Experience developing technical documentation
What Offers:
- A culture that emphasizes honesty, collaboration, growth and personal responsibility.
- A competitive salary and opportunities to grow while working for one of the most advanced advertising consultancies in the region.
- A promote from within culture and the chance to define your career growth.
- A hybrid working model (we work 3 days from the office - Tue-Thu).
Salary range for this position is 10,000-15,000 PLN gross plus a bonus potential and is based on prior experience and qualifications.
We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. We strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.
